So last month, I discussed my first couple months, and a subsequent shop order from Simple Loose Leaf. I’ve continued to receive boxes and thought I’d share further thoughts. This month’s box showed me the value not only of their teas, but also their customer service. You see, May 11th rolled around and I still hadn’t seen a box. Concerned that I might have missed it, I contacted the company to see if there was some delay.
It turns out there was a glitch in their system and my box hadn’t shipped with the rest. The guy I talked to (one of the co-founders of the company) apologized profusely, promised to put my box in the mail immediately, and offered me a discount on my next month to make up for the delay. It was quite possibly one of the most sincere customer service exchanges I’d ever encountered. And just a few days later, I had my tea!
And let me tell you, it was worth the wait. This month’s box was four samples of pure, unflavored, unadulturated tea (well, three teas and a yerba mate). I’ve tried two of them already, an oolong and an Irish breakfast black tea, and both are fantastic. The oolong is a more oxidized oolong with strong honey and floral flavors, while the Irish breakfast has that characteristic Assam raisin note. I’m definitely going to buy more of the oolong. There’s also a Chinese green tea that I haven’t tried yet, but I’m thinking of tasting in the guywan set I got for Christmas.
All in all, I’m so glad I started this subscription and I highly recommend it to any tea lover!
[Disclaimer: I purchased my subscription to Simple Loose Leaf myself and have not been given any incentive in exchange for any review.]